Job Description

Job Description

Job Description

Role Summary

In managing the day-to-day responsibilities of the establishment, one ensures that guests are warmly welcomed upon their arrival and provided with the necessary assistance during their departures. This includes addressing their requirements at the main desk to create a smooth experience. Furthermore, maintaining the swimming pool is a critical task, where the focus is on keeping the area clean, safe, and visually appealing for all guests to enjoy. Alongside these duties, performing routine manual tasks is essential in upholding the cleanliness, sanitary conditions, and overall appearance of the company facility, ensuring a welcoming environment for everyone.

Role Functions

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities, including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Process membership and class payments, cancellations, and freezes
  • Book classes and court reservations and maintain rental logs
  • Keep track of any program logs (swimming & running logs)
  • Facilitate needed updates to members’ accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. 
• Assist in maintaining the neatness and cleanliness of the club.
• Cleans bathrooms, offices, hallways, and any other assigned areas by sweeping, mopping, scrubbing, and polishing.
• Disposes of infectious waste when assigned.
• Empties and decontaminates trash containers.
• Moves, rearranges, and dusts furniture and fixtures.
• Mixes or blends routine cleaning solutions to proper concentrations as necessary for various tasks.
• Washes windows and walls with prescribed solutions.
• Sweeps sidewalks, around pool deck, porches, and tiled surfaces.
• Cuts grass, trims shrubs, waters plants, and performs other related duties on the grounds when assigned.
• Operates wet/dry vacuum for cleaning carpeted areas when needed 
• Keep towels washed, dried, and folded
• Occasionally assist at the cafe 
• Ensures property is in compliance with all safety and sanitation policies, procedures, and regulations.
• Administers first aid or CPR according to prescribed procedures and notifies emergency medical personnel when necessary.
• Reports the need for minor building or equipment repair to the supervisor.
• Regularly inspects company equipment, buildings, and property.
• Replaces battery, light bulbs, and/or reports safety hazards to supervisor.
• Keeps the pool and hot tub clean and up to safety standards.
  • Measure pH and chlorine level of the pool and hot tub at least once on each shift. 
  • Follows proper procedures for cleaning and sanitizing the pool and hot tub.
  • Maintains appropriate supply levels of chemicals and cleaning agents.
  • Sweep, brush and vacuum the pool when needed.
  • Turn on and off operate pool equipment in safe and correct orders.
  • Inspects the interior of the pool as well as valves and drains to ensure proper functionality.
  • Keeps safety equipment inspections up to date.
  • Inspects decks and diving boards for defects regularly. 
  • Able to operate the pool covers when needed.
• Develop working knowledge of the Recreational Services Fitness Program to provide customer service in the Fitness Center (this includes Group Fitness, Personal Training, and upcoming Special Events/Trainings)
• Maintain knowledge of all fitness equipment.
• Independently adjust each machine to fit the client’s needs.
• Verbally communicate usage instructions with clients.
• Independently demonstrate proper use of all fitness equipment in the gym.
• Provide assistance to patrons by correctly spotting basic lifts including but not limited to a squat, chest press, and shoulder press.
• Reach all parts of the Fitness Equipment in order wipe down the entire machine to maintain cleanliness.
• Receive and Record Pool chemical supplies.
• Undefined work assigned by the supervisor.

*The company reserves the right to add or change duties at any time.

Role Qualifications

• High school diploma or equivalent
• Previous experience in customer service or guest relations. 
• A passion for fitness and health.
• Upbeat attitude!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding the members’ expectations.
• Strong listener with the ability to empathize and problem-solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and

Language.

• Certifications :
  • First Aid and CPR/AED Certification for the Professional Rescuer (Required)
    
    

Role Skills

• Excellent verbal and written communication
• Active listening
• Service orientation
• Coordination
• Social perceptiveness
• Basic computer proficiency
• Mathematics
• Troubleshooting

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shifts.

Vision Requirements

• Visually recognize an emergency
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (the ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Distance vision (clear vision at 20 feet or more) and Close vision (clear vision at 20 inches or less)

WORK ENVIRONMENT

• Wet or humid conditions
• Potential Toxic or caustic chemicals
• Exposure to motor noises and work near moving mechanical parts

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