Helpdesk Technician Job at Insight Global, Cecil, PA

  • Insight Global
  • Cecil, PA

Job Description

Required Skills & Experience
• \t1-3 years of experience with Windows OS support / Help Desk support\n•\tActive Directory Experience\n•\tOffice 365 and MAC OS experience\n•\tTicketing experience

Job Description

Insight Global is seeking a Helpdesk tech for one of their simulation software engineering companies. This person will be sitting onsite in the Canonsburg location. 60% of their day will be doing ticketing and 40% of their day will be upkeep of end users and support.\n\nSome responsibilities will include – \n* Provide tier-1 and tier-2 support to the end user either physically or through remote support tools\n* Manage, create, respond to, and resolve Incidents and Service Requests adhering to pre-defined processes and SLA\n* End User Support\n* Adhere to documented Asset Management procedures and maintain accurate records in the CMDB\n* Troubleshooting issues related to Microsoft Office tools including O365 and MS Teams\n* Configuration and troubleshooting of basic issues related to (but not limited to) virtual machines, networks / network protocols, and Windows File Shares\n* Assist with the onboarding and offboarding of employees (remote and in-person)

Job Tags

Work at office

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