€1750 per month, Benefits: Plus up to 10% performance bonus Customer Service Specialist with German (Remote) Location:Remote/Hybrid, Bulgaria (company office in Varna, Bulgaria) Salary:€1,750 gross/month + up to 10% performance bonus Start Date:15 June Working Hours:40 hours/week Monday-Friday: 09:00-22:00 (shift-based) Saturday: 09:00-19:00 Key Responsibilities Provide support to customers via social media channels, handling pre-sales, post-sales queries, and technical issues Respond to customer inquiries within agreed service levels, ensuring accuracy and efficiency Develop and maintain strong product knowledge to troubleshoot and resolve issues effectively Identify and elevate complex cases to the appropriate teams or senior staff Accurately log all customer interactions and maintain up-to-date records Communicate clearly and professionally in line with brand tone, both written and verbal Handle correspondence and administrative tasks as required Research solutions using product documentation and internal systems Manage workload efficiently while meeting KPIs for quality, productivity, and compliance Operate across multiple systems to resolve customer cases Adapt quickly to updates, changes in policies, and new product launches Candidate Requirements Fluent German (C1 minimum) Previous experience in customer service, contact centre, or consumer care Strong communication skills with the ability to stay calm under pressure Experience handling complaints or escalations is an advantage Good knowledge of MS Office (Excel, Outlook) Strong organisational and multitasking skills Minimum typing speed of 20 WPM Ability to work independently and meet deadlines in a remote working environment Must be based in Bulgaria and have a suitable home-working setup, including a reliable internet connection Must hold a valid Bulgarian Tax Identification Number (NRA) What’s on Offer Competitive salary with performance bonus Fully remote working within Bulgaria Gift vouchers and sports card discounts Participation in company initiatives (team building, sports events, charity activities) Structured training and ongoing development opportunities Long-term career growth within an international environment Access to the company’s office in Varna, Bulgaria, for training, meetings, and collaborative work when required About the Client Our client is a leading international technology company, recognised globally for innovation in consumer electronics, healthcare, and home solutions. With a strong focus on quality and customer satisfaction, the company delivers cutting-edge products used by millions worldwide and offers a dynamic, multicultural work environment. #J-18808-Ljbffr
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