Job Description

JOB SUMMARY: As a "Café Manager," you will be responsible for organizing daily operations and motivating our staff to provide excellent customer service. To succeed in this role, you should have experience in various coffee shop roles. You should also be available to work during opening hours, including weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement, and turn our café into a favorite local spot. As a member of the Crema Gourmet Espresso Bar executive team, we expect you to lead by example and maintain a positive work environment. RESPONSIBILITIES: * Manage day-to-day operations of the café * Ensure the restaurant-café is always staffed by recruiting, hiring, and onboarding new BOH and FOH staff when necessary * Advise staff on the best ways to resolve issues with clients and deliver excellent customer service * Handle all serious conversations and corrective actions for every team member * Train employees on drink preparation and proper use of coffee equipment * Handle all scheduling shifts between FOH and BOH staff * Coordinate with vendors and order supplies as needed (like takeaway cups, coffee, milk, and other ingredients) * Maintain updated records of daily, weekly, and monthly revenues and expenses * Conduct food and beverage inventory effectively and on time. * Handle and oversee all restaurant-café orders and payments to vendors * Add new menu items based on seasonality and customers' preferences (for example, vegan coffee drinks) * Ensure all restaurant-café areas are clean and tidy as per company guidelines * Nurture friendly relationships with customers to increase loyalty and boost our reputation * Ensure staff exceed customer service expectations by always being available to assist when necessary and provide ongoing training and development when necessary QUALIFICATIONS: * A high school diploma or general education degree (GED) is required; a Bachelor's degree in Hospitality is preferred * Two or more years of working in a restaurant/café manager role required * Hands-on experience with professional coffee machines * Strong interpersonal and communication skills * Excellent motivational and leadership skills * Demonstrated ability to manage operating costs following set budgets * Comfortable setting priorities and delegating tasks as needed * Extremely organized and detail-oriented Check out our website! Job Type: Full-time Benefits: * Employee discount * Paid time off * Paid training Work Location: In person

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